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kb:18 [2011/12/06 22:16] floele |
kb:18 [2023/01/27 20:31] (current) |
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| If you are told to provide a log file to further diagnose your problem, please follow the following steps (only works in version 4.2.8 and higher): | If you are told to provide a log file to further diagnose your problem, please follow the following steps (only works in version 4.2.8 and higher): | ||
| - | - Start CDBurnerXP and choose either "data disc" or "audio disc". | + | - Don't send a log file unless you're asked to. Before seeing a log file, I'd like to have a screenshot and error code. |
| + | - Make sure you are using the latest version of CDBurnerXP to avoid spending time on issues that are fixed already. | ||
| + | - Start CDBurnerXP and choose either "data disc" or "audio disc", or if this is not possible, edit UserSettings.ini (see next section) and set LoggingEnabled=1. | ||
| - Go to the options (File -> Options) and make sure that "Enable logging" is checked. | - Go to the options (File -> Options) and make sure that "Enable logging" is checked. | ||
| - Restart CDBurnerXP and perform the steps that are necessary to make the error occur (and only these). | - Restart CDBurnerXP and perform the steps that are necessary to make the error occur (and only these). | ||