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kb:18 [2011/06/30 19:01] |
kb:18 [2011/10/18 17:41] floele |
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| + | ====== KB18: Create and send log file for support ====== | ||
| + | If you are told to provide a log file to further diagnose your problem, please follow the following steps (only works in version 4.2.8 and higher): | ||
| + | |||
| + | - Go to the options (File -> Options) and make sure that "Enable logging" is checked. | ||
| + | - Restart CDBurnerXP and perform the steps that are necessary to make the error occur (and only these). | ||
| + | - Attach the file "%appdata%\Canneverbe Limited\CDBurnerXP\StarBurn.log" to a post in our forum or send it per e-mail (see http://cdburnerxp.se/impressum). | ||
| + | |||
| + | <note>%appdata% varies depending on your operating system. You can open this special folder by pressing Windows+R on your keyboard or clicking Start->Run, then enter "%appdata%" and click OK. Typically, it will be at C:\Users\[Username]\AppData\Roaming.</note> | ||
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| + | After sending the log file, you should disable the logging feature, because it might otherwise hurt the performance of CDBurnerXP. | ||
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| + | ===== Using SPTD mode ===== | ||
| + | |||
| + | If the support asks you to try the SPTD mode for further diagnosis, do the following: | ||
| + | |||
| + | - Make sure that you have the [[http://www.duplexsecure.com/en/downloads|SPTD drivers]] installed. | ||
| + | - Open the file "%appdata%\Canneverbe Limited\CDBurnerXP\UserSettings.ini" (you can use File -> Open in Windows Notepad). | ||
| + | - Search for "UseSPTD=0" in the file and replace the "0" with "1". | ||
| + | - Save the file and start CDBurnerXP. Follow the steps required to reproduce the problem and report the result. | ||
| + | - Revert your change in UserSettings.ini. | ||