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kb:18 [2011/11/06 08:43]
floele sptd info
kb:18 [2013/01/20 09:17] (current)
floele
Line 3: Line 3:
 If you are told to provide a log file to further diagnose your problem, please follow the following steps (only works in version 4.2.8 and higher): If you are told to provide a log file to further diagnose your problem, please follow the following steps (only works in version 4.2.8 and higher):
  
 +  - Don't send a log file unless you're asked to. Before seeing a log file, I'd like to have a screenshot and error code.
 +  - Start CDBurnerXP and choose either "data disc" or "audio disc", or if this is not possible, edit UserSettings.ini (see next section) and set LoggingEnabled=1.
   - Go to the options (File -> Options) and make sure that "​Enable logging"​ is checked.   - Go to the options (File -> Options) and make sure that "​Enable logging"​ is checked.
   - Restart CDBurnerXP and perform the steps that are necessary to make the error occur (and only these).   - Restart CDBurnerXP and perform the steps that are necessary to make the error occur (and only these).